Help and support

You can claim £120 in Just Eat vouchers. As soon you have successfully registered your voucher portal, you’ll receive their first £10 Just Eat voucher, which will be valid for 30 days. Each new voucher will become available on the 1st of each calendar month.

The £120 offer is allocated in £10 voucher increments. You will be issued your first £10 voucher upon successful registration of their voucher portal account and have 30 days to claim. Subsequent vouchers will be made available automatically at (00:01am) on the 1st of every month and available to claim until the last day of that month.

So for example if you register for the portal on 10 September 2025, the 1st voucher will be made available to claim straight away for a period of 30 days. The next voucher (number 2) will be made available to claim on 00:01am 1 October and available until 23.59pm on 31 October 2025.

To claim an available voucher, you will need to log into your voucher portal and head to the ‘My Rewards’ page – available vouchers will be displayed clearly. You can claim and view the voucher code and we’ll also email a copy of this code to you for safe keeping.

Once you have qualified for the offer (you will need to have opened a Nationwide Student Account between 1 July 2025 and before the offer is withdrawn and deposited £500 into the account by 12 December 2025) you will receive an email from Nationwide letting you know you are ready to claim. In this email will be a unique registration code.

You will then need to visit justeat.nationwide.co.uk and register for the voucher portal within 30 days of receiving the email. You will just need to complete a short registration form including your name, email address and unique registration code. You will also be asked to set a password so you can come back at any time.

Once your reward account has been registered and you have set up your password - you can visit the My Rewards dashboard and claim their monthly vouchers.

To register for the portal, you will need to have:

• Opened an qualifying Nationwide FlexStudent Account between 1 July 2025 and the end of the promotional period and deposited £500 in the account by 12 December 2025.
• Received an email from Nationwide with access to the portal and a unique registration code.
• You can also access the portal directly through the Nationwide Banking app - go to "More" and "Manage my benefits". You’ll be able to access your registration code and a link to the portal to open in a new web browser. 

If you have completed both the above steps and are experiencing issues registering for, or accessing the voucher portal then please contact us via the contact us form (within the voucher portal). TLC office hours are Monday to Friday 9am to 17.30pm. TLC try to respond to queries as fast as possible but please allow up to 3 working days for a response.

You will only need their unique code to register for the voucher portal account in the first instance. Thereafter, you can access the voucher portal with the password you have created.

Double check your deleted items to access your email and unique reference number. 

You can also access your unique registration code and then portal directly through the Nationwide Banking app - go to "More" and "Manage my benefits". You’ll be able to access your registration code and a link to the portal to open in a new web browser. 

The customer can reset their password at any time by going to the log in page and tapping ‘Forgot password?’. They will need to enter the email address associated to the account and if it’s recognised, they will receive a reset link. These usually arrive very quickly but please advise the customer to allow up to an hour for these to be received and don’t forget to check their Junk folder.

If the customer has completed the above steps and are still experiencing issues then please ask the customer to contact the TLC customer services team via the contact us form (within the voucher portal). TLC office hours are Monday to Friday 9am to 17.30pm. TLC try to respond to queries as fast as possible but please allow up to 3 working days for a response.

If your email address changes you can log into your voucher portal as usual and head to the ‘My Account’ section and update your details.

Please note, this will only affect the email address on the reward platform. If you wish to change your email address held by Nationwide, please contact Nationwide for further support.

If you have completed the above steps and are still experiencing issues then please contact the TLC customer services team via the contact us form. The office house are Monday to Friday 9am to 17.30pm. we try to respond to queries as fast as we can but please allow up to 3 working days for a response.

If you do not register for the voucher portal within the 30 day validity period then unfortunately access to the portal, and all 12 Just Eat vouchers, will be lost.

You can also access your unique registration code and then portal directly through the Nationwide Banking app - go to "More" and "Manage my benefits". You’ll be able to access your registration code and a link to the portal to open in a new web browser.

Your Just Eat Voucher is in the form of a code – you just need to head over to the Just Eat website or the Just Eat App. Log in or if you’ve not got an existing account then you will need to create a one.

Then go to ‘Account Credits’, enter your voucher code and hit ‘Redeem Code’.

Yes - the first voucher issued after registration will have 30 days to use it, if this crosses over with month 2, you can claim both vouchers at the same time. Thereafter each voucher will only be available for the calendar month, therefore you will not have the ability to claim 2 of your vouchers within one transaction.

Yes – the voucher code works similarly to a gift card, that you ‘load’ onto you Just Eat account. Therefore, if you have multiple voucher codes, you can load these onto your Just Eat account at the same time to use in one transaction.

Any unspent credit will remain on your Just Eat account to use within the validity period of that voucher.

No – the vouchers are only valid within the UK, to be spent in GBP.

Yes - the voucher code works similarly to a gift card, that you ‘load’ onto your Just Eat account and can be redeemed alongside any Just Eat promotional offers and discounts.

Your Just Eat vouchers will have an expiration date, made clear at the point of claim. If you happen to miss this date unfortunately these cannot be replaced.

If you aren’t sure you used the voucher you can check the voucher portal.

The voucher portal is hosted by a third party supplier (TLC Worldwide), for Nationwide. TLC will only use your customer data in order to fulfil your rewards. If you would like to know further details then please see TLC's Privacy policy here.

No - If you close your FlexStudent account you will no longer have access to the vouchers.

It's worth checking deleted, Junk and Promotion folders, in case it's been misplaced. 

You can also access your unique registration code and then portal directly through the Nationwide Banking app - go to "More" and "Manage my benefits". You’ll be able to access your registration code and a link to the portal to open in a new web browser. 

First year university students opening a FlexStudent account can earn an additional £20 Just Eat voucher for referring a friend to open a FlexStudent account. 

You can refer up to 2 friends, earning a maximum of £40 Just Eat vouchers for referring, and £20 Just Eat voucher for being referred. 

Both the referring and referred students will need to have met the account opening incentive eligibility in order to qualify for the referrals. 

Referral codes can be activated by 31 October 2025, and must be claimed by 31 January 2026. 

The referring friend will need to open a FlexStudent account on or after 1 July 2025, and before the offer is withdrawn, and meet T&C's to qualify for the main incentive (£100 cash & £120 Just Eat vouchers).  Once registered for the voucher portal, this will provide access to 2 unique referral codes, which will be displayed until 31 October 2025, and valid until 31 January 2026. 

No - only customers opening a FlexStudent account from 1 July 2025, and who qualify for the main incentive (£100 cash and £120 Just Eat vouchers) can generate referral codes to share with friends.

The referred friend will need to open a FlexStudent account, qualify for the account opening incentive, and enter the referral code during the voucher portal registration. The referral code must be entered during the voucher portal registration - it can not be used at a later date. 

The referral code does not need to be entered during the FlexStudent account opening application. 

The Refer a Friend code must be entered during the voucher portal registration process, selecting ‘Yes’ on the form, before entering the code. 

If the referral code is valid, both the referred and referring customers will automatically receive an additional £20 Just Eat credit which will be allocated to the Refer a Friend page ready to claim (within the voucher portal).

All associated Refer a Friend Just Eat voucher credits will have a 30 day expiry in which to claim and use.

The referral code must be entered during the portal registration - if the referral code is not entered during the registration, it will not be able to be entered at later date. 

Once registered for the voucher portal, you can generate 2 unique referral codes to share with 2 first year students. 

The referral code must be entered during the voucher portal registration. Once registered, the referral code can not be entered at a later date.

If the referral code is incorrect, has been used or is expired, the portal will display a message explaining this. 

If the referral code is incorrect, has been used or is expired, the portal will display a message explaining this. 

The status of the referral codes can be viewed within the voucher portal and Nationwide Banking App. 

On the Nationwide Banking App, go to "More",  "Manage my benefits", "Just Eat vouchers". 

Once registered for the voucher portal, you can view the number of successful referrals made, and how much earned in additional Just Eat vouchers. 

The £20 Just Eat voucher will be issued directly into your voucher portal once your friend has successfully entered the referral code during their portal registration. 

The £20 will be in the form of 2 x £10 voucher codes.

The total number of vouchers earned can be viewed through the Nationwide Banking App and via the voucher portal.

On the Nationwide Banking app - go to "More",  "Manage my benefits", "Just Eat vouchers". Once registered for the voucher portal, the Banking App will display the number of successful referrals made, and total value earned in additional Just Eat vouchers. 

The referral codes are only available to generate/view until 31 October 2025. Referred customers can claim the code until 31 January 2026. 

Referral codes can only be generated/viewed within the portal until 31 October 2025. After this time, you will not be able to refer a friend, but you can claim a reward for being referred up until 31 January 2026.