Help and support

You can claim £120 in Just Eat vouchers. As soon as you have successfully registered your voucher portal account, you’ll receive your first £10 Just Eat voucher and then another £10 each month thereafter for 11 months.

Your £120 offer is allocated in £10 voucher increments. You will be issued your first £10 voucher upon successful registration of your voucher portal account and have 30 days to claim regardless of the date in the month you register. Subsequent vouchers will be made available automatically at (00:01am) on the 1st of every month and available to claim until the last day of that month.

So for example if you register your claim on 10th September 2024 your 1st voucher will be made available to claim straight away for a period of 30 days. The next voucher (number 2) will be made available to claim on 00:01am 1st October and available until 23.59pm on 31st October 2024.

To claim an available voucher log into your voucher portal and head to the ‘My Rewards’ page – available vouchers will be displayed clearly. Once a voucher has been activated, you will receive an email copy of this code for safe keeping.

Once you have qualified for the offer (you will need to have opened a Nationwide Student Account between 16th July and the close of the promotion and deposited £500 into the account by 13th December 2024) you will receive an email from Nationwide letting you know you are ready to claim. In this email will be a unique claim code.

You’ll then need to visit justeat.nationwide.co.uk and register  for the voucher portal within 30 days of receiving your email. You just need to complete a short registration form including your name, email address and unique claim code. We will also ask you to set a password so you can come back at any time.

Once your reward account has been registered and you have set up your password you can visit the My Rewards dashboard and claim your monthly vouchers.

To register your claim you will need to have:

- Opened an qualifying  Nationwide FlexStudent Account between 16th July and the end of the promotional period and deposited £500 in the account by 13th December 2024

- Received an email from Nationwide with access to the portal and a unique registration code

If you have completed both the above steps and are experiencing issues registering for, or accessing the voucher portal then please contact the TLC customer services team via the contact us form. TLC office hours are Monday to Friday 9am to 17.30pm. TLC try to respond to queries as fast as possible but please allow up to 3 working days for a response.

You will only need your unique code to register for your voucher portal account in the first instance. Thereafter, you can access your voucher portal with the password you have created.

If you’ve not yet registered for the voucher portal and are unable to locate your unique code. Firstly, please double check your emails, its worth checking in your deleted folder, as well as Junk or Promotional in case its been misplaced. The email will come from nationwide.co.uk. If you aren’t able to find it please contact Nationwide and we can retrieve it.

You can reset your password at any time by going to the log in page and tapping ‘Forgot password?’. You’ll need to enter the email address associated to the account and if it’s recognised, you be be sent a reset link. These usually arrive very quickly but please allow up to an hour for these to be received and  don’t forget to check your Junk folder.

If you have completed the above steps and are still experiencing issues then please contact the TLC customer services team via the contact us form.  TLC office house are Monday to Friday 9am to 17.30pm. TLC try to respond to queries as fast as possible but please allow up to 3 working days for a response.

If your email address changes you can log into your voucher portal as usual and head to the ‘My Account’ section and update your details.

Please note, this will only affect the email address on the reward platform. If you wish to change your email address held by Nationwide, please contact Nationwide for further support.

If you have completed the above steps and are still experiencing issues then please contact the TLC customer services team via the contact us form. The office house are Monday to Friday 9am to 17.30pm. we try to respond to queries as fast as we can but please allow up to 3 working days for a response.

If you do not register for the voucher portal within the 30 day validity period then unfortunately access to the portal, and all 12 Just Eat vouchers, will be lost.

Your Just Eat Voucher is in the form of a code – you just need to head over to the Just Eat website or the Just Eat App. Log in or if you’ve not got an existing account then you will need to create a one.

Then go to ‘Account Credits’, enter your voucher code and hit ‘Redeem Code’

Yes - the first voucher issued after registration will have 30 days to use it, if this crosses over with month 2, you can claim both vouchers at the same time. Thereafter each voucher will only be available for the calendar month, therefore you will not have the ability to claim 2 of your vouchers within one transaction.

Yes – the voucher code works similarly to a gift card, that you ‘load’ onto you Just Eat account. Therefore, if you have multiple voucher codes, you can load these onto your Just Eat account at the same time to use in one transaction.

Any unspent credit will remain on your Just Eat account to use within the validity period of that voucher.

No – the vouchers are only valid within the UK, to be spent in GBP.

Yes - the voucher code works similarly to a gift card, that you ‘load’ onto your Just Eat account and can be redeemed alongside any Just Eat promotional offers and discounts.

Your Just Eat vouchers will have an expiration date, made clear at the point of claim. If you happen to miss this date unfortunately these cannot be replaced.

If you aren’t sure you used the voucher you can check the voucher portal.

The voucher portal is hosted by a third party supplier (TLC Worldwide), for Nationwide. TLC will only use your customer data in order to fulfil your rewards. If you would like to know further details then please see TLC's Privacy policy here.  

No - If you close your FlexStudent account you will no longer have access to the vouchers.